Solving Wi-Fi issues in the world’s most connected region
Managing Director, Software and Network Transformation
Technology, Innovation, Enterprise Networking, Mobility, SDN
Isn’t it frustrating when you can see your preferred wireless network (or really any accessible wireless network) on your phone or laptop and, for some reason, your device just won’t connect? It seems to nearly always work, but this one time, when you have a critical report due or desperately need to look something up on Google, it won’t let you on. It should work, but it doesn’t!
The reason why that happens? That’s exactly what Cisco is helping organizations from all industries solve. Because such situations are no fun for them either. Beyond compromising the user’s productivity and experience, there’s a huge price tag to it - $300K for every single hour of downtime, according to 81% of organizations surveyed.
This is all because finding and fixing a user problem is actually a very difficult and time-consuming thing to do – nearly 50% of IT time! There are over 100 places where things can go wrong between the user and the applications they access, and combing through this amount of possibilities causes IT organizations to spend four times more collecting data than analyzing and resolving the issue. If you’re familiar with the “Where’s the Wally” books, then you’ll know more or less what it’s like for IT, minus the fun.
As the most populous and connected region in the world, this is certainly truer in in Asia than anywhere else. According to Cisco’s Virtual Index, China’s mobile data traffic has already surpassed that of the United States, and Asia Pacific will soon account for more than half of the global mobile users (5.5 billion), with Indonesia, China and India in the frontline.
In such context, networking and Wi-Fi issues will only continue to grow, causing the experience, productivity and financial erosion mentioned above. It’s the paradox of this day and age: the network has made us highly connected, but the more users, things, and devices are added, the more complex it becomes to manage those connections using traditional methods. The way we manage the network is still manual and incompatible with the speed and agility needed in this digital age.
But a new way of networking is here and this is how it works.
Network Intelligence to immediately fix and prevent user issues from happening
Imagine you arrive in the office, open your computer and outlook, but realize you can’t connect to the network. Nowadays, most of us either open and close programs, restart the computer or open a ticket with IT to try to get the problem solved. Either way, best case scenario, 30 minutes to 1 hour of your day is gone. And often the problem doesn’t get to be addressed (because it wasn’t reported or found) and chances are it will happen again. This is the old way of networking.
In the new way, and for the first time ever in the industry, such problems can not only be immediately resolved, but predicted and avoided, changing the experience entirely for IT and helping companies eliminate business downtime and operational costs.
This is the power of DNA Center Assurance, recently announced at Cisco Live Barcelona, that will vastly improve the intelligence of Cisco networks and dramatically reduce the effort needed to manage it.
DNA Center Assurance does this by aggregating intelligence from the network, applications, users and things, to provide a 360 contextual of what’s happening across the network environment, with real-time, historical and predictive capabilities. That data is so granular that IT can immediately isolate the wired or wireless issue and resolve it. More interestingly, IT can go back in time to understand exactly what was happening across the entire network when the issue occurred, obviating the need to try to perform often elusive and costly issue replication. All this with a click of a button using DNA Center.
Networks machine learning in the making
Machine learning has often been recognized as a very hard thing to do in networking because of its complex nature. But like in any machine learning system, the secret to success is the data. And, with 80% of the world’s data running through Cisco networks, you can trust that no one else has the potential to build a more intelligent one.
What DNA Assurance does is bring machine learning to the network, helping us to deliver on a big part of our Intent-based Networking vision - a network that is self-driving and self-healing. Last year, we laid the foundation for this vision with Software-Defined Access (SDA), delivering automation and policy-based segmentation. Now, with Assurance, we’re adding the intelligence engine the network needs to be able to learn and proactively adjust.
Globally, and in APJ, we’re seeing many of our customers progressing down this path. They have seen great value come from their investments in automation and policy-based segmentation through SDA, and are now moving on to assurance. For many, Assurance is the capability they have been longing for the most.
These are early days, but all the foundations for a much simpler, more scalable and secure network are in place, and at Cisco we’re very proud and excited to be leading the way.